Shipping & Return Policy
At FragranceUSA.com, customer gratification is our priority. This is why we aimed to design a Return and Exchange Policy that benefits our customers to the best of our capability. We inspect each item thoroughly at the time of packaging. If an item has been shipped out from our facility in a damaged or flawed condition, FragranceUSA.com accepts 100% responsibility for that item.
Shipping and Handling charges will not be refunded in cases of Returns, Exchanges, or Cancellations (if the order has already been shipped).
SHIPPING POLICIES FOR RETURNS:
If shipping was free for your order it will be deducted from the credit we apply to your credit card.
Samples can not be returned
If the item(s) being returned has been opened or has been used, there is a 15% Restocking Fee which will be deducted from the total refund amount.
Testers do fall under the category of a 15% restocking fees as we can not tell whether it has been used or not since it does not come in sealed packaging.
Signing for your purchase when you get your item - Many of FragranceUSA's orders are insured for theft and accidental damage during delivery. Once your purchase is signed for and delivered to the address you have provided they are no longer covered by insurance.
If you chose to opt-out of Signature confirmation during checkout, we will not be responsible for any theft or damage.
Full Refund Requirements -
** Please note - Certain orders that were paid using "Afterpay" may not be eligible for returns during this time.
** Please note if you place an order and would like to cancel it and you have used a credit card or debit card there may be a small fee that is non refundable that goes to the credit card processing company. Orders are typically refunded via Paypal if the customer would like to send the item back to initiate a return process.
If you pay for your order via Paypal and would like to cancel or return that order it is subject to the Paypal fee being deducted before we refund your order.
We must receive your return and the tracking has to show delivered to our facility in order to start the refund process - refunds are processed through Paypal or Zelle.
To receive a Full Refund on returned merchandise, the item(s) must be returned within 15 days of purchase date. The item(s) must be returned in the exact condition received by a customer. Unless the item(s) was originally purchased as Unboxed, the item(s) will need to be returned in their original, sealed, unused, undamaged, and fully packaged condition. If an item is not returned under the conditions mentioned, that item does not qualify for a Full Refund.
Please email us at - Info@FragranceUSA.com regarding any questions with your order.