Privacy policy

Privacy policy

Last updated: October 27, 2026

FragranceUSA ("we", "us", "our") runs fragranceusa.com. This policy explains what personal information we collect when you visit or shop with us, how we use it, and the choices you have.

Information we collect

  • Information you give us: your name, email, phone number, shipping and billing address, order details, account login, and anything you send us when you contact us, apply for VIP access or leave a review.
  • Payment information: payments are handled by our payment processors (such as Shopify Payments, Shop Pay and Afterpay). We do not see or store your full card number.
  • Information collected automatically: your device and browser type, IP address, pages viewed, how you got to our site and how you use it, collected through cookies and similar technologies.

How we use your information

  • To process, ship and support your orders, returns and refunds
  • To run your account and VIP access
  • To answer your questions and provide customer service
  • To send order updates and, if you opt in, news and offers (you can unsubscribe at any time)
  • To prevent fraud and keep our store secure
  • To understand how our site is used and improve it, and to show relevant ads
  • To meet our legal obligations

Who we share it with

We don't sell your personal information for money. We share it only as needed with:

  • Our e-commerce platform (Shopify), payment processors and shipping carriers, to complete your order
  • Service providers that help us run the store, such as email, customer support, review and analytics tools
  • Advertising partners such as Google and Meta, when you allow cookies, to measure and show relevant ads
  • Authorities, when required by law or to protect our rights and our customers

Cookies

We use cookies to keep your bag and login working, remember your preferences, understand site traffic and support advertising. You can control cookies in your browser settings and through our cookie banner, where shown.

Your choices and rights

  • Unsubscribe from marketing emails using the link in any email.
  • Ask us to access, correct or delete your personal information, or to stop sharing it for targeted advertising, by emailing info@fragranceusa.com.
  • Depending on your state (for example California, Virginia or Colorado), you may have additional rights under state privacy law. We'll respond to verified requests within the time the law requires and won't treat you differently for using your rights.

Keeping your information

We keep your information for as long as needed to provide our services, keep accurate order and tax records, and meet our legal obligations, then delete or anonymize it.

Security

We use industry-standard safeguards, and our store and checkout run on secure, encrypted connections. No method of transmission or storage is 100% secure, but we work hard to protect your information.

Age

Our site is intended for adults. We don't knowingly collect personal information from anyone under 18.

Changes

We may update this policy from time to time. The date at the top shows when it was last changed.

Contact us

FragranceUSA, 45 Seaview Blvd, Port Washington, NY 11050
Email: info@fragranceusa.com · Phone: 888-387-2123