Returns

7 daysTo request a return after delivery.
Unopened & sealedItems must be in their original packaging.
5–7 business daysFor your refund once we've inspected the return.

Our return window

You have 7 days from the day your order is delivered to ask for a return.

What can be returned

  • Fragrances that are unopened, unused and still factory sealed (cellophane intact), in their original packaging.
  • Candles that are unused and undamaged.
  • Proof of purchase (your order number) is required.

What can't be returned

  • Opened or used fragrances, or any item with a broken seal.
  • Samples and atomizers.
  • Refillable bottles.
  • Gift sets that have been opened.
  • Items marked "Final sale".
  • Bottle caps and boxes on their own.

How to start a return

  1. Email info@fragranceusa.com within 7 days of delivery with your order number and the reason for the return.
  2. We'll reply with a return authorization and instructions on where and how to send it.
  3. Pack the item securely and ship it with tracking. Returns sent without a return authorization can't be accepted.

Return shipping & fees

  • Return shipping is paid by the customer, unless we made a mistake (for example, the wrong item or a damaged item).
  • A 10% restocking fee applies to returns that aren't due to an error on our part.
  • Because we ship for free, the cost of the original shipping label is deducted from refunds and store credit for returns that aren't due to an error on our part.

Refunds

Once your return arrives and passes inspection, we'll refund your original payment method within 5–7 business days. If you'd rather have store credit, just ask. It never expires.

Exchanges

We don't offer direct exchanges. Simply return the item, if it's eligible, and place a new order.

Wrong, damaged or defective items

If we sent the wrong item, or it arrived damaged or faulty, we take full responsibility. Email us within 3 days of delivery with clear photos of the item and the packaging, and we'll send a replacement or a full refund, including shipping costs.

Our authenticity guarantee

Every item we sell is 100% authentic. If you ever receive something that isn't genuine, we'll refund you in full, including shipping. This applies regardless of the 7-day window.

Cancellations

Want to cancel? Contact us right away. Orders that haven't shipped yet can be cancelled, minus a 3% fee to cover card processing costs. Orders already on their way can't be cancelled, but they may be returnable under this policy.

Need help with a return? Email info@fragranceusa.com or call 888-387-2123, Monday to Friday, 9am to 6pm Eastern.